Police Organizational Consulting from a Former OPP Commissioner
Lighthouse Leadership Services provides organizational consulting in Ontario and across Canada to police services, government agencies and private-sector companies. Led by Chris D. Lewis, former Commissioner of the Ontario Provincial Police, we help leaders see how well their organization is working and decide what to change. Our work covers effectiveness and efficiency reviews, media relations, internal and external communication strategies, and law enforcement operations advice for television and motion pictures.
Organizational Effectiveness & Efficiency Reviews
Every organization reaches a point where its leaders need an honest, independent view of how it is performing. A police efficiency and effectiveness review gives chiefs, boards and councils that view, grounded in direct experience of running a large police service. The same approach helps government agencies and private-sector companies that want to know whether their structure, practices and resources are delivering the results they expect.
We carry out organizational effectiveness reviews and police service operational reviews that show where your organization is strong, where it falls short and where time or money could be used better. Chris Lewis has served at every level of operational policing, from tactical team leader to Commissioner of a 9,000-person police service, so he reads an organization the way its own people do.
What a Review Covers
A review can look at:
- How the organization is structured, led and staffed
- How work is organized, resourced and measured
- How decisions are made and communicated, up and down the organization
- How well the organization serves the community or customers it exists for
- Where practices, processes or spending could become more efficient
How an Engagement Works
- Consultation: We talk through your goals, the issues you face and what you need from a review.
- Scope: We agree what the review will cover and who we will speak with.
- Review: We assess the organization against that scope.
- Findings and recommendations. We report what we found and recommend practical next steps.
Media Relations Consulting
How an organization deals with the news media can shape public trust for years. Chris Lewis has worked on both sides of that relationship. As OPP Commissioner he led one of North America’s largest police services in the public eye, and today he is the Public Safety Analyst for the CTV Television Network, commenting regularly on policing and public safety on Canadian television and talk radio.
Our media relations consulting helps police services, agencies and companies prepare for media attention and respond to it clearly and credibly.
Internal & External Communication Strategies
Today’s organizations work amid 24-hour news coverage, social media and rising demands for transparency and accountability. In that setting, what you say, and how consistently you say it, matters inside the organization as much as outside it.
Internal Communication Strategy
Leaders depend on their people to deliver. An internal communication strategy for a police service, or any large organization, sets out how leaders keep staff informed, aligned and engaged, especially during change, pressure or public scrutiny.
External Communication Strategy
An external communications strategy for a government agency, police service or company covers how it speaks to the public, the media and its partners. We help you decide what to say, who should say it and how to keep your message consistent across every channel.
Law Enforcement Advice for TV & Motion Pictures
Productions that show policing need to get the details right, from how an investigation unfolds to how a service is run. We provide law enforcement operations advice to the television and motion picture industries, drawing on nearly 36 years as a police officer and leader. That experience spans front-line service delivery, a range of investigative disciplines and tactical operations.
Who We Work With
Looking for leadership coaching, leadership assessments or police executive search assistance? See our In-house Leadership Services.
We consult to organizations that depend on strong leadership and clear communication:
- Police services and police services boards
- Government agencies
- Private-sector companies
- Television and motion picture productions
Led by Former OPP Commissioner Chris D. Lewis
Chris D. Lewis became Commissioner of the Ontario Provincial Police on August 1, 2010, leading one of North America’s largest deployed police services. In almost 36 years as a police officer and leader, he built deep operational experience in front-line service delivery, investigative disciplines and tactical operations. As Commissioner he oversaw front-line policing, traffic and marine operations, emergency response and specialized, multi-jurisdictional investigations through more than 9,000 OPP personnel.
He retired from the OPP on March 31, 2014, and continues to lecture on leadership and policing across North America. He is the Public Safety Analyst for CTV, a graduate of the FBI National Academy Program and the FBI National Executive Institute, a Commander of the Order of Merit of the Police Forces, and the author of Never Stop on a Hill (2016).
Frequently Asked Questions
Learn more about our Organizational Consulting and how they support your organization.
It is an independent assessment of how a police service is structured, staffed and run, and whether its practices deliver the service the community expects. A review identifies strengths, gaps and inefficiencies and ends with practical recommendations for leaders, boards and councils.
An independent reviewer with policing experience sees what internal teams often miss and gives boards, councils and executives an impartial basis for decisions. Chris Lewis brings the perspective of someone who led a 9,000-person police service as OPP Commissioner.
We consult to police services, government agencies and private-sector companies. If your organization wants to improve effectiveness, communication or operational success, contact us to talk through your goals.
We advise organizations on how to handle news media attention and public scrutiny, drawing on Chris Lewis’s experience as a police commissioner and as CTV’s Public Safety Analyst. The exact scope is agreed with each client.
Internal strategy covers how leaders keep staff informed, aligned and engaged. External strategy covers how the organization communicates with the public, the media and partners. We help you build both so your messages stay consistent.
Yes. Our organizational consulting includes law enforcement operations advice for the television and motion picture industries, so scenes reflect how policing actually works.
Yes. Lighthouse Leadership Services is based in Midland, Ontario, and has worked with organizations across Canada and the United States, from police services to associations and corporations.
Use the Contact page to book a consultation. We will discuss your goals, the issues you face and the scope of work that fits.